Qantas: Flying High

Tayla Gentle / June 28, 2013 09:17 AM

Qantas business is looking up after the company soared back into the top 10 this year in the annual World Airline Awards.

The homegrown airline climbed five places to be ranked number 10 in the world, as determined by more than 18 million passenger surveys conducted by Skytrax.

The outcome was a welcome one after the airline dropped from the top 10 for the first time last year, falling from number eight to number 15.

Qantas

Qantas CEO Alan Joyce                                           Credit: heraldsun.com

Emirates came out on top after making a giant leap from eighth to first position, while US and European airlines failed to crack the top 10.

Qantas also won Best Airline Australia-Pacific and their associated budget brand Jetstar took out our region’s Best Low Cost Carrier.

In an article published in The Sydney Morning Herald, Qantas chief executive Alan Joyce said he was pleased that the work put into improving the airlines had been recognized.

“We now have one of the youngest fleets of any legacy airline in the world. We have invested more training, new lounges and better on-board products. We pride ourselves on safety and on being the most on-time airline in Australia.

“For both Qantas and Jetstar to be recognized as two of the best reflects our investment in creating great travel experiences,” he said.

This year’s quick turn-around in customer satisfaction is quite commendable considering it was only last year that the Qantas fleet was grounded during an industrial dispute, leaving many passengers stranded. 

It seems the flying kangaroo is improving by leaps and bounds.

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